Levels of Comminaciation Skills of Service Education Nurses

OBJECTIVE: The research was carried out to determine communication ability levels of in service education nurses and personal and professional characteristics which affect this skills.
METHODS: The research was done descriptive and cross-sectional in between 12 June- 30 June 2009. The study population included 123 in service education nurses working in public hospitals and primary health services in Istanbul. It was included in sample 91 in service education nurses who accepted to participate and filled out data collection tool completely. Datas were collected by using information form which contained personal and professional characteristics and communication skill scale. Percentage, t-test, one-way ANOVA and Pearson correlation analysis were used in statistical analizing.
RESULTS: Average years of age of in service education nurses was established 35.07-5.18, 97.8 % of tham were female, 83.5% were married, 72.5% had a child, 41.8 % gradueded associate degree, 35.2 % worked in primary health services, 37.4% had been working in profession for 16-20 years. It was determined 71.4% of participants had been working as in service education nurses for 1-5 years and 53.8 % of those had additional tasks besides in service education nursing. Average point of communication skills of in service education nurses was found 189.45-14.02. It was determined that age, marital status, having a child, education level, professional experience lenght, in service education nursing period and existing of additional tasks didn't affect communication skills (p>0.05).
CONCLUSION: It was established that communication skills of in service education nurses which are important to improve professional knowledge and skills of nurses in health services were generally well and personal and professional characteristics didn't affect communication skills.

Hizmet Ýçi Eðitim Hemþirelerinin Ýletiþim Beceri Düzeyleri

AMAÇ: Araþtýrma, hizmet içi eðitim hemþirelerin iletiþim beceri düzeylerini ve etkileyen kiþisel ve mesleki özellikleri belirlemek amacý ile gerçekleþtirilmiþtir.
YÖNTEMLER: Araþtýrma, 01 Haziran – 30 Kasým 2009 tarihleri arasýnda tanýmlayýcý ve kesitsel olarak yapýlmýþtýr. Araþtýrmanýn evrenini Ýstanbul ili kamu hastanelerinde ve birinci basamak saðlýk hizmetlerinde görev yapan 123 hizmet içi eðitim hemþiresi oluþturmuþ olup, örnekleme çalýþmaya katýlmayý kabul eden ve veri toplama aracýný eksiksiz dolduran 91 hizmet içi eðitim hemþiresi dahil edilmiþtir. Veriler, kiþisel ve mesleki özellikleri içeren bilgi formu ile Ýletiþim Beceri Ölçeði kullanýlarak toplanmýþtýr. Verilerin istatistiksel deðerlendirilmesinde yüzdelik, t-testi, tek yönlü varyans analizi ve Pearson korelasyon analizi kullanýlmýþtýr.
BULGULAR: Hizmet içi eðitim hemþirelerinin yaþ ortalamasý 35.07 ± 5.18 olarak bulunmuþ olup %97.8’inin kadýn, %83.5’inin evli, %72.5’inin çocuk sahibi, %41.8’inin önlisans mezunu olduðu, %35.2’sinin birinci basamak saðlýk kuruluþunda çalýþtýðý ve %37.4’ünün 16-20 yýldýr hemþirelik yaptýðý belirlenmiþtir. Katýlýmcýlarýn %71.4’ünün 1-5 yýldýr hizmet içi eðitim hemþiresi olarak çalýþtýðý ve %53.8’inin hizmet içi eðitim hemþireliði dýþýnda ek görevi olduðu saptanmýþtýr. Hizmet içi eðitim hemþirelerinin iletiþim beceri puaný 189.45 ± 14.02 olarak bulunmuþtur. Katýlýmcýlarýn yaþýnýn, medeni durumunun, çocuk sahibi olmasýnýn, eðitim durumunun, mesleki deneyim süresinin, hizmet içi eðitim hemþireliði olarak görev yapma süresinin ve ek görev varlýðýnýn iletiþim becerilerini etkilemediði belirlenmiþtir (p>0.05).
SONUÇ: Saðlýk hizmetlerinde hemþirelerin mesleki bilgi ve becerilerini arttýrmada önemli rolü olan hizmet içi eðitim hemþirelerinin iletiþim becerilerinin genel olarak iyi düzeyde olduðu, kiþisel ve mesleki özelliklerinin iletiþim becerilerini etkilemediði saptanmýþtýr.