Emphatic Skill Levels of Primary Health Care Workers

�en, Hanife Tiryaki; Y�lmaz, Feride Ta�k�n; �n�var, �zlem Pek�en; Demirkaya, Fatma

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Emphatic Skill Levels of Primary Health Care Workers [J Psy Nurs]

J Psy Nurs. 2012; 3(1): 6-12 | DOI: 10.5505/phd.2012.09797

Emphatic Skill Levels of Primary Health Care Workers

Hanife Tiryaki �en¹, Feride Ta�k�n Y�lmaz², �zlem Pek�en �n�var³, Fatma Demirkaya¹
¹. %
², "
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OBJECTIVE: This research was done to determine the emphatic skill levels of primary health care workers.
METHODS: This study included 1162 primary health care workers who work in primary health care services affiliated with the Ministry of Health in the 39 districts of Istanbul who filled out the form completely and correctly. The emphatic skill questionnaire (ESQ) and information that demonstrates the socio-demographic characteristics of workers were collected. Data were collected from face to face conversation. Frequency, percentage, t test, and ANOVA were used to analyze the results.
RESULTS: 27% of the health care workers surveyed are nurses, 29.7% are midwifes, 29.7% are health officials, 3.4% are doctors, and 10.1% are emergency medical technicians and laborants. The average age of the participants was 34.11+/-7.94 years. 79.8% of the participants are women, 73.4% are married, 61.5% have children, 26.1% have associate�s degrees, 35.6% have 1-5 years of professional experience, and 7.4% have worked for 1-5 years in their institutions. We found that the average emphatic skill level of the health care workers was 143.05�26.20. The emphatic skill levels of health officers were significantly higher than those of the other groups, the health workers aged 26-35 years had significantly lower emphatic skill levels than those aged 36-45 years, women had higher levels than men, bachelors had significantly higher levels than married workers, persons with children had significantly lower levels than those with no children, and health vocational school graduates and associate degree graduates had significantly lower levels than did those with graduate degrees and master�s degrees. There was no statistical significance in terms of professional working years and working years in their actual institutions.
CONCLUSION: It was determined that the emphatic skill levels of health officials were higher than those of the other groups, and the emphatic skill levels were affected by socio-demographic characteristics such as age, sex, educational level, marital status, and having children.

Keywords: Primary health care, empathy; emphatic skill; health workers.

Birinci Basamak Sa�l�k Hizmetlerinde G�rev Yapan Sa�l�k �al��anlar�n�n Empatik Beceri D�zeyleri

Hanife Tiryaki �en¹, Feride Ta�k�n Y�lmaz², �zlem Pek�en �n�var³, Fatma Demirkaya¹
¹�̇stanbul Sa�l�k M�d�rl�� E�itim �ubesi, �stanbul
²Sa�l�k Bakanl�� S�reyyapa�a G��s Hastal�klar� Ve G��s Cerrahisi E�itim Ve Ara�t�rma Hastanesi, �stanbul
³Diyarbak�r Sa�l�k M�d�rl�� dari Ve Mali ��ler �ubesi, Diyarbak�r

AMA�: �al��ma, birinci basamak sa�l�k hizmetlerinde g�rev yapan sa�l�k �al��anlar�n�n empatik beceri d�zeylerini belirlemek amac�yla yap�ld�.
Y�NTEMLER: Tan�mlay�c� olarak ger�ekle�tirilen �al��man�n �rneklemine Sa�l�k Bakanl��na ba�l� �stanbul ilinin 39 il�esinde birinci basamak sa�l�k hizmetlerinde g�rev yapan, formu tam ve hatas�z dolduran 1162 sa�l�k �al��an� al�nd�. Veri toplama arac� olarak, sa�l�k �al��anlar�n�n sosyo-demografik �zelliklerini i�eren bilgi formu ile Empatik Beceri �l�e�i (EB) B formu kullan�ld�. Veriler, y�z y�ze g�r��me y�ntemiyle topland�. Elde edilen verilerin analizinde frekans, y�zde, t testi ve ANOVA kullan�ld�.
BULGULAR: Sa�l�k �al��anlar�n�n %27.1�i hem�ire, %29.7�si ebe, %29.7�si sa�l�k memuru, %3.4�� doktor ve %10.1�i acil t�p teknisyeni / laborantt�r. Kat�l�mc�lar�n ya� ortalamalar� 34.11�7.94, %79.8�i kad�n, %73.4�� evli, %61.5�i �ocuk sahibi, %26.1�i �n lisans mezunu, %35.6�s� 1-5 y�ld�r mesleki deneyime sahip ve %74.4�� 1-5 y�ld�r bulundu�u kurumda g�rev yapmaktad�r. Sa�l�k �al��anlar�n�n empatik beceri puan ortalamas� 143.05�26.20 olarak bulundu. Empatik beceri puan ortalamalar�n�n, sa�l�k memuru olanlar�n t�m gruplardan anlaml� olarak en y�ksek oldu�u; 26-35 ya� grubunda bulunan sa�l�k �al��anlar�n�n 36-45 ya� grubundakilerden anlaml� olarak daha d��k oldu�u; kad�nlar�n erkeklerden anlaml� olarak daha y�ksek oldu�u; bekar olanlar�n evli olanlardan anlaml� olarak daha y�ksek oldu�u; �ocuk sahibi olanlar�n �ocuk sahibi olmayanlardan anlaml� olarak daha d��k oldu�u, sa�l�k meslek lisesi ve �n lisans mezunu olanlar�n lisans ve lisans�st� mezunu olanlardan anlaml� olarak daha d��k oldu�u saptan�rken, meslekteki �al��ma s�resi ve kurumdaki g�rev s�relerine g�re anlaml� fark olmad�� bulunmu�tur.
SONU�: Empatik beceri d�zeyinin sa�l�k memurlar�nda y�ksek oldu�u; ya�, cinsiyet, e�itim durumu, medeni durum, �ocuk sahibi olma gibi sosyo-demografik �zelliklerden etkilendi�i saptanm��t�r.

Anahtar Kelimeler: Birinci basamak sa�l�k hizmetleri, empati; empatik beceri; sa�l�k �al��an�.

Corresponding Author: Hanife Tiryaki �en, T�rkiye
Manuscript Language: Turkish

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